Underwriting Agency of the Year
Club Marine recognised as Underwriting Agency of the Year
Club Marine has been announced as winner of
- 2019 Underwriting Agency of the Year (ANZIIF)
Club Marine, Australia’s largest provider of boat and pleasure craft insurance, was announced as the winner of the 2019 Underwriting Agency of the Year at the 16th Australian Insurance Industry Awards held in Sydney on 22nd August 2019. The award was accepted by Richard Feledy, Managing Director of Allianz and Chairman of the Club Marine board.
Administered by The Australian and New Zealand Institute of Insurance and Finance (ANZIIF), the Underwriting Agency of the Year award recognises an Australian underwriting agency that has demonstrated excellent technical skills, strong underwriting results and outstanding client service between January 1 and December 31, 2018.
Submissions were judged against the following criteria:
Structure, strategy and objectives
Members, products and what makes us unique
Claims management support for customers, including a major claim case study
Customer satisfaction measured by Net Promoter Score (NPS), complaints monitoring and customer reviews
Employee engagement, learning & development
Industry, customer and philanthropic support evidenced through Club Marine's significant contribution to the industry, sponsorships and events.
Club Marine CEO Simon McLean said “Winning this award is recognition to the entire Club Marine team. Their dedication to improving the services we offer to our members and partners has been instrumental in putting Club Marine in the strong position we are in today.”
“Our passion is boating and every day we strive to offer the best possible ‘Club Marine experience’ to our members and business partners when they need us the most. A lot of focus and hard work has gone into continually improving our core services, whilst also providing ways to make boating safer and more enjoyable for our members.”
The Australian and New Zealand Institute of Insurance and Finance is the leading membership, education, training and professional development organisation for the insurance and finance industry in the Asia-Pacific region.
ANZIIF partners with companies, government and non-profit organisations to provide a range of services that support professional excellence to enhance the standards, reputation and success of the industry and improve community understanding of insurance and finance.
Established in 1884, ANZIIF works with members in 50 countries and has offices in Australia, New Zealand and China.