Club Marine wins at Auscontact Association Excellence Awards
Club Marine wins the Auscontact Association Excellence – Change Innovation & Improvements Victoria award, and is a finalist for People Champion Victoria and Best Talent Victoria.
Club Marine, Australia’s largest provider of boat and pleasure craft insurance, is excited to announce it has once again been recognised as a market leader in a number of coveted industry awards at the Auscontact Association Excellence Awards - Victoria, held on August 17.
Hosted by the Auscontact Association, the awards recognise outstanding achievements across a number of categories in Australia’s professional customer-contact industry.
Club Marine is a state finalist in two categories and scored the top accolade in one:
Change Innovation & Improvements, Victoria (Winner) – Club Marine Insurance
People Champion Victoria (Finalist) – Alyna Underwood
Best Talent Victoria (Finalist) – Club Marine Insurance
Club Marine CEO Simon McLean says the accolades confirm the business’s commitment to ensuring a high-quality customer experience across all customer touchpoints is a success.
“As an insurer, it’s vital that we’re in a strong position to assist our members when they need us the most,” says McLean. “It’s equally important that the member experience is easy and enjoyable from the first point of contact onward – which is why we made several significant changes to our Sales and Service Contact Centre in October 2017.
“I am delighted the team has been recognised for their hard work and achievements, and am pleased this new part of our organisation has added a valuable service that has been eagerly received by our members and the boating public.”
Recently, Club Marine was announced as a finalist in the 2018 Australian Insurance Industry Awards in the Underwriting Agency of the Year category. This award recognises Club Marine’s excellent technical skills, strong underwriting results and outstanding client service – another great accolade for the entire Club Marine team.
“Our dedication to improving the services we offer to our members and partners has been instrumental in putting Club Marine in the strong position we are in today. We’re looking forward to the Auscontact Association’s national finals in October,” said McLean.