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Have an emergency?

If you require Fire, Ambulance or Police assistance dial 111.

If you need help with immediate damage to your boat or trailer, call Club Marine on 0800 11 CLUB (2582).

We’re here 24 hours a day, 7 days a week for emergency assistance.

Submit your claim online in less than 10 minutes

We’re sorry to hear you’ve had a loss, and we want to help you get back on the water as soon as possible.

Fortunately, lodging your online claim is quick and easy. If you’ve got what you need, simply work through the questions and submit your claim. We will contact you within 1 business day of receiving your claim.

Before you submit a claim

You’ll find that completing your online claim form is quicker if you have these details at hand before you start.

  • Your policy information
  • Information about the incident, such as the date, where the damage occurred, etc
  • Details about the loss or damage you are claiming for
  • Information about any other people, boats, vehicles or property involved
  • Quotations for repairs, photographs of the damage, and any other documents that may be relevant

Need a repairer or supplier?

Find repairers and suppliers in your area by clicking on the below map.

Need to talk to us?

Need help with your claim? Call us with your policy number and/or claim number, Mon – Fri 8.30am to 5.00pm.

0800 11 CLUB (2582)
Select option 3 for claims

Frequently Asked Questions

  1. When should I advise Club Marine that I need to make a claim?

    We ask that you contact Club Marine on 0800 88 CLUB (2582) to notify us of your incident as soon as possible.
    If you need to contact us outside of business hours you can still access our Club Marine Assist on 0800 88 CLUB (2582) who can provide emergency assistanc

  2. What do I need to provide when lodging a claim?

    To lodge a claim we do require you to complete our written claim form, a written quotation for repairs and clear photographs of the damage. These can be attached when lodging the claim form.
    Please note that as per our policy wording, further documentation or information may be required for your particular claim, your claims officer will advise you if this is the case.

  3. Providing your policy number

    We will ask you for your policy number, so keep your Club Marine Membership card with you. This card is useful in assisting us with processing your claim.

  4. Incidents involving other parties

    Should you be in an accident that involves someone else, don’t forget that the police should be informed if someone is hurt. Taking note of the following information will help speed up the servicing of your claim:

    • Date, time, location of the accident
    • Name of the other skipper and the name of the owner of the other boat
    • Name & type of the other boat
    • Name & address of any injured persons
    • Name of the other boat’s insurance company

    Feel free to exchange this type of information but you should not admit fault. If you think a witness might provide helpful support, record their name and contact details for future reference.

  5. Who do I obtain a repair quote from?

    You are able to use your choice of repairer however if you need assistance in locating one you are able to view a listing of Service & Repair Centres for your state.

  6. Where do I send my claim information to?

    Unless otherwise advised, all claim information should be forwarded to our National Claims office. The details are noted below:

    Fax: (09) 309 3002
    Post: Club Marine Insurance, PO Box 794, Shortland Street, Auckland 1140, New Zealand

  7. Dispute Resolution Process

    If any of our services fail to meet your expectations, we invite you to talk to Club Marine first. They will advise your of our Dispute Resolution Process.