Club Marine Assist

0800 11 CLUB (2582)

With Club Marine Assist^ you can count on round-the-clock support, 7 days a week. Included with your Club Marine Pleasure Craft policy, Club Marine Assist offers a personal service specially developed for the New Zealand recreational boating market.
Together with The New Zealand Automobile Association, Club Marine Assist allows members to contact Club Marine 24 hours a day, 7 days a week, 365 days a year.

Club Marine Assist offers the following services:

Need help?

With Club Marine Assist you can count on round-the-clock support, 7 days a week.

0800 11 CLUB (2582)

Roadside Assistance

Roadside Assistance for your vehicle and trailer.

Member Assist

Member Assist for assistance and directions to find local services.

Personal Assist

Personal Assist for assistance and directions to find rental accommodation, car hire and medical services.

Club Marine Assist Cover

ROADSIDE ASSISTANCE FOR YOUR VEHICLE AND TRAILER

Club Marine Assist offers comprehensive roadside assistance for your car and trailer when you are towing your boat, or travelling to or from your boat at its mooring or storage location (terms and conditions apply). Where used “We” means Club Marine and/or New Zealand Automobile Association.

MECHANICAL FAILURE

We will attempt to fix at the roadside any non-collision or non-insurance related mechanical failure that has disabled your vehicle or trailer being towed by this vehicle and made it unsafe or unable to be driven.

If we are unable to repair your vehicle and/or trailer at the roadside, we will tow the vehicle and/or trailer to the nearest available repairer. If your vehicle requires towing, but not the trailer there is a maximum limit of $400 (incl. GST), charges in excess of this limit are your responsibility.

If your trailer requires towing but the vehicle is driveable, the limit is $400 (incl. GST).

If both the vehicle and boat trailer need to be towed or recovered together the costs are covered to the value of $800 (incl. GST), charges in excess of this limit are your responsibility.

WHEELS AND TYRES

We will either change your flat tyre using the vehicle’s serviceable spare wheel or tow the vehicle to the nearest tyre outlet.

FLAT OR FAULTY BATTERIES

We will jump start the vehicle or co-ordinate a battery replacement for you where necessary (you are responsible for the cost of a replacement battery).

REPLACEMENT OF LOST KEYS AND LOCK OUT

If the keys to your vehicle have been locked inside your vehicle, we will provide emergency assistance that is reasonable in the circumstances, including:

  1. * arranging to retrieve a spare key; or
  2. * arranging for a locksmith to attend; or
  3. tow the vehicle

Note: where there is no other alternative but to gain access, we will only attempt to gain access after obtaining written consent from you (and proof of ownership), the customer. In such circumstances, we will not be responsible for any damage caused in order to access the vehicle and may require you to sign an indemnity to that effect.

* A limit of $100 (incl. GST) applies to this benefit. All additional costs, including making any replacement keys, are your responsibility.

EMERGENCY FUEL

We’ll provide fuel (excluding CNG and LPG) for your vehicle for you or your driver to reach the nearest available re-fuelling facility. Where it is not possible or practical to provide fuel we will tow the vehicle to the nearest re-fuelling facility to a maximum value of $400 (incl. GST), charges in excess of this limit are your responsibility.

Recovery of LPG & CNG-fuelled vehicles will be provided to the nearest re-fuelling facility at your expense.

If the breakdown is a result of the vehicle being incorrectly fuelled we will organise for an approved fuel extraction specialist to attend, or for the vehicle to be recovered to an approved automotive repairer. All costs will be at your expense.

TOWING

If your vehicle or boat trailer is immobilised at the roadside following an accident we will tow it to the nearest available repairer to the value of $400 (incl. GST), charges in excess of this limit are your responsibility.

If your trailer requires towing but the vehicle is driveable, the limit is $400 (incl. GST).

If both the vehicle and boat trailer need to be towed or recovered together the costs are covered to the value of $800 (incl. GST), charges in excess of this limit are your responsibility.

Any additional costs incurred as a result of special equipment being required to effectively recover the vehicle or trailer are your responsibility.

TRAILER RECOVERY (IN THE EVENT OF BOAT BREAKDOWN)

If your boat is towed to a port other than your port of departure by a volunteer marine rescue organisation, or by another boat or emergency services, we’ll provide a taxi or other transport to the value of $200 (incl. GST) to enable you to collect your vehicle and trailer and recover the boat, charges in excess of this limit are your responsibility.

Note: We reserve the right to obtain proof of towing and immobilisation of the boat prior to authorising this service.

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Member Assist

You can contact Club Marine Assist 24/7 by telephone for help, assistance, directions and services for:

SERVICE CENTRES

We'll help you locate the nearest service provider based on the type of boat and type of service you require.

TIDE TIMES AND WEATHER REPORTS

We’ll provide you with tidal and weather information as published by the Bureau of Meteorology and other public websites.

VOLUNTEER MARINE RESCUE ORGANISATIONS

We’ll provide you with contact details and locations for your local volunteer marine rescue or coastal patrol organisation. You are responsible for the cost of all services provided by third parties.

MARINA LOCATIONS AND SERVICES

We’ll provide you with information about nearby marinas and safe harbour locations.

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Personal Assist

If things go wrong on land or at sea and you need help or advice, Club Marine is there 24 hours a day to offer assistance with:

RENTAL VEHICLE OR ACCOMMODATION

If, due to mechanical breakdown, your boat is immobilised at sea more than 200km from your point of departure and you are returned to an alternative port; a rental vehicle or alternative transport, to the value of $200 will be provided for up to 2 days (incl. GST), charges in excess of this limit are your responsibility.

or;

We will provide you and your passengers accommodation for one night (room only) at an alternative port to a limit of $250 (incl. GST), charges in excess of this limit are your responsibility.

MEDICAL ADVICE

Emergency medical advice by means of referral is available to you and family members travelling on your boat. All costs associated with obtaining medical attention or arranging medical repatriation are your responsibility.

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Terms of Service

The services provided by Club Marine Assist are available on the basis that:

  1. Vehicles and trailers are being used to tow the boat, or travelling to/from the boat’s mooring or storage location
  2. Vehicles, trailers and boats must be attended
  3. Vehicles, trailers and boats must be accessible by a two wheel drive vehicle
  4. Vehicles and trailers must be in a roadworthy condition and hold a current warrant of fitness or registration
  5. The vehicle, trailer or boat has not been immobilised by inappropriate or insufficient maintenance or repair or has not been immobilised intentionally or by negligence of the owner, driver or any other third party
  6. The driver has not been engaged in any unlawful activity or driving under the influence of alcohol or drugs
  7. There is no perceived safety risk in the reasonable opinion of the AA Service Provider attending the event.

^Club Marine Assist is provided by Club Marine.

Assistance services are supplied by The New Zealand Automobile Association.

Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Club Marine, Level 11, Tower 1, 205 Queen Street, Auckland 1010 (Club Marine) is the insurer of Club Marine Pleasure Craft policies.

Please read the Policy Wording or phone 0800 11 CLUB (2582) before deciding if this product is right for you.

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