Before you get started

Completing your online claim application is even quicker when you have these details handy.

  • Your member and policy numbers
  • Proof of ownership
  • Information about the incident, such as the date and where the damage occurred
  • Details about the loss or damage you are claiming for
  • Information about any other people, boats, vehicles or property involved
  • Quotes for loss or damage, photographs of the damage, and any other relevant documents
Need a repairer

Need a repairer?

We work with service centres, riggers and surveyors New Zealand-wide. Find one close to you.

Find a supplier

Need help with your claim?

For general claims enquiries, call us with your claim number between 9.00am and 10:00pm (NZT) Monday – Friday, or between 10:00am and 7:00pm (NZT) Saturday - Sunday.

0800 11 CLUB (2582)
Option 2 for claims

Fair Insurance Code

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that the we have high standards of service to our customers. Find out more about the Fair Insurance Code at

Frequently asked questions

When should I advise Club Marine that I need to make a claim?

Contact Club Marine online, or on 0800 11 CLUB (2582), as soon as possible to notify us of your incident.

What do I need to provide when lodging a claim?

To lodge a claim we need an online claim application or telephone call application, a written quotation for loss or damage, and clear photographs of the damage. These can be attached when lodging an online claim or provided following a telephone application

Further documentation or information may be required for your particular claim; your claims officer will advise you if this is the case.

Providing your policy number

We will ask you for your policy number, so keep your Club Marine Membership card with you. This card is invaluable in obtaining help at the fastest possible speed, with a minimum of fuss.

Incidents involving other parties

Should you be in an accident that involves someone else, don’t forget that the police should be informed if someone is hurt. If the incident occurred on the water, please also report the incident to your relevant maritime authority (below). Taking note of the following information will help speed up the servicing of your claim:

  • Date, time, location of the accident
  • Name of the other skipper and the name of the owner of the other boat
  • Name & type of the other boat
  • Name & address of any injured persons
  • Name of the other boat’s insurance company

Feel free to exchange this type of information but you should not admit fault. If you think a witness might provide helpful support, record their name and contact details for future reference.

Find your local Coastguard

Who do I obtain a repair quote from?

You are able to use your choice of repairer. Find Repairers

Where do I send my claim information to?

Unless we ask you to do something different, all claim information should be forwarded to our National Claims office.


Dispute Resolution Process

If any of our services fail to meet your expectations, we invite you to talk to Club Marine first. Find out more about the Club Marine Dispute Resolution process.